CSR

Providing a Healthy and Safe Place for Marriage Matchmaking

IBJ Marriage & Life Design Support Company

Basic Approach

There are many social issues that need to be resolved in Japan, but the most serious and important challenge is the decrease in the working-age population—in other words, the declining birthrate. We established IBJ in 2006 with a mission to solve the birthrate problem through a marriage-hunting business.
We provide robust support with a focus on marriages (engagements) rather than simply providing opportunities to start relationships (matching).
This approach has brought us continual steady growth. We run the Japan Marriage Consulting Federation, and all the affiliates in this federation carry out marriage-hunting services by collecting and utilizing personal information.
Owing to the special nature of this business, we and all the affiliates in our federation are strictly required to maintain reliability by acting in compliance with laws and regulations, as well as by working to raise ethical awareness among employees.
To achieve healthy growth in our marriage-hunting services, we understand that it is vital for us to boost the quality of our services while also maintaining reliability as a business.
As such, we worked at an early stage to establish our terms of service and to gain PrivacyMark qualification, among other proactive measures. As a leading company in the marriage-hunting industry, we will continue to lead efforts for raising the level of compliance and ethics across the board. We will strive to provide our customers with a healthy and safe place for marriage-hunting as a corporate group that everyone can place their trust in.

Maintaining the Safety and Soundness of Services (Quality Control)

Basic Policy

The Company provides marriage matchmaking services to help men and women serious about their future find their match. We believe it is important to pursue service quality to maximize the chance of encounters (to improve customer satisfaction) and to provide a safe and secure environment for our customers to engage in marriage matchmaking for a happy marriage.
As such, we conduct strict background checks, requiring identification with an insurance card or driver’s license when registering for the marriage matchmaking app or attending a marriage matchmaking party, and submission of a certificate that proves a person is single and proof of annual income in addition to the above identification when enrolling in our marriage consultation service.
In addition, our terms and conditions of use stipulate various prohibited acts to prevent intellectual property rights and privacy infringement, posting of lewd material, slander and libel, commercial use, and other use considered criminal, and we take various measures, including user support and monitoring systems to ensure that use is in accordance with these terms and conditions.

IBJ’s Marriage Matchmaking Services

Diverse marriage matchmaking services Improving customer satisfaction
(responding to various needs)
Creating a safe and secure environment
Marriage Consulting
Lounge IBJ Members
  1. IBJ directly-managed marriage consulting agencies based on marriage principles
  2. Utilizing the industry’s largest membership database with over 75,000 members
  3. Rigorous admission screening for quality encounters
  4. Advanced matchmaking using state-of-the-art AI (artificial intelligence)
  5. Dedicated counselors provide extensive support for successful marriages
  1. PrivacyMark-certified
  2. Services require the submission of a certificate that proves a person is single, proof of annual income, and academic credentials, in addition to identity verification
  3. Signing of summary document and agreement
  4. Money-back guarantee for peace of mind
  5. Contact point
Japan Marriage Consulting Federation
  1. ・Japan’s largest marriage consulting agency network operated by IBJ based on marriage principles (As of the end of September 2022: 3,530 affiliated agencies, 81,5936 members)
  2. Rigorous admission screening for quality encounters
  3. Advanced matchmaking using state-of-the-art AI (artificial intelligence)
  4. Professional matchmakers provide extensive support for successful marriages
  1. PrivacyMark-certified
  2. Services require the submission of a certificate that proves a person is single, proof of annual income, and academic credentials, in addition to identity verification
  3. The Japan Marriage Consulting Federation we operate is an authorized personal data protection organization, and we support all our affiliates in complying with the personal data protection guidelines of the Federation
  4. Contact point
Marriage Matchmaking Website
Bridal Net
  1. Profile search & contact exchange
  2. View & submit diaries
  3. Join communities
  4. Marriage matchmaking support by marriage counselors
  1. PrivacyMark-certified
  2. Submission of identification documents such as health insurance card and driver’s license
  3. Presentation of terms and conditions of use
  4. Regular website monitoring
  5. Images are available only to paying members
  6. Contact point
Marriage Matchmaking Party
PARTY ☆ PARTY
  1. Attracting customers through website & organizing events
  2. Parties are held at the Company’s own venues nationwide, designed around the concept of “sociable”
  3. Organizing parties with various conditions allows members to choose from different parties (ways to meet people) according to their needs
  4. Ensuring the difference in the number of male and female participants is no more than two or three
  1. PrivacyMark-certified
  2. Submission of identification documents such as health insurance card and driver’s license
  3. Presentation of terms and conditions of use
  4. Contact point
Mixer Organizer
Rush
  1. Enjoy meeting people at mixers, one-on-one drinks, and dinner parties
  2. Allows you to schedule smoothly
  3. You can talk at length in small groups
  1. PrivacyMark-certified
  2. Submission of identification documents such as health insurance card and driver’s license
  3. Presentation of terms and conditions of use
  4. Regular website monitoring
  5. Clash check feature
  6. Contact point

Reporting Contact

We have a contact point within each service site for inquiries concerning inappropriate posts or harassment.
If you have any concerns or uneasiness, please get in touch with us by e-mail or chat, even if it is minor.
If a customer reports an issue, we will promptly investigate the matter and take measures such as issuing a caution or warning and, in some cases, forcibly withdrawing the member in question from our services. Please rest assured that we will not pass on any information about your report to the other party.
*Please refer to each site for contact information.

Appropriate Handling of Personal Data (Personal Data Protection)

Basic Policy

In providing marriage matchmaking services, we handle diverse, detailed, and highly confidential personal data ranging from names, ages, and addresses to educational and professional backgrounds, hobbies, and photographs.
Accordingly, we recognize that the protection of personal data entrusted to us by our customers is our corporate social mission, and in addition to complying with laws and regulations, we have established a personal data protection management system under JIS Q 15001 to realize the following basic policy, which we are continually reviewing and improving.
We have created a safe and secure environment for customers using our services by presenting our Personal Data Protection Policy on the website.
Furthermore, we have been certified by the Minister of Economy, Trade and Industry as an authorized personal data protection organization and have earned the PrivacyMark as a business that maintains an appropriate personal data protection system.

Personal Data Protection Policy

  1. Appropriate acquisition
  2. Personal data shall be obtained appropriately, with due consideration for protecting the customer’s data.

  3. Prohibition of utilization other than for intended purposes
  4. The intended purpose of use of personal data shall be limited and the personal data shall not be used for purposes other than the intended purpose.

  5. Ensuring safety of personal data
  6. Reasonable preventive and corrective measures shall be taken against the risk of leakage, loss, destruction, falsification, etc. of personal data.

  7. Compliance with laws and regulations
  8. Laws and regulations, as well as other guidelines and policies, JIS Q 15001, and other rules regarding personal data protection, shall be observed.

  9. System review and improvements
  10. The personal data protection management system shall be reviewed and improved on an ongoing basis to ensure the appropriate use and protection of personal data.

  11. Response to complaints and concerns
  12. If you have any complaints or concerns regarding our handling of personal data, please contact us as follows. We shall respond promptly and appropriately.

【Contact point】

(Online)
E-mail:privacy@ibjapan.jp

(By post)
Personal Data Protection Manager: Personal Data Protection Management Administrator, Financial Management Department

Personal Data Protection System

We are committed to protecting personal data under our “Personal Data Protection Policy,” established in February 2008. As part of our personal data protection system, we have appointed a Personal Data Protection Management Administrator in the Financial Management Department of our Corporate and Business Division under the Personal Data Protection Manager who directly reports to the CEO. Furthermore, we have established the Personal Data Protection Management System in compliance with JIS Q 15001 and are working continuously to review and improve it.

Personal Data Protection System

Handling of Personal Data

As described below, we manage and handle personal data entrusted to us by our customers with the utmost care and attention.

Definition of Personal Data

We handle data on living individuals (name, gender, date of birth, and all other information that can identify a specific individual) as defined by the Act on the Protection of Personal Information as personal data.

Personal Data Protection Manager

We have a Personal Data Protection Manager who appropriately manages personal data and takes measures to prevent and correct unauthorized access, loss, destruction, falsification, leakage, and the like. To ensure safe management, the manager provides suitable training and supervision to employees who handle personal data.

Purpose of Use of Personal Data

In using acquired personal data and anonymized processed data, we shall not handle personal data beyond the extent necessary to achieve the specified use purposes (use for purposes other than the intended purpose). In addition, we shall establish internal rules to prevent the use of personal data for any purpose other than the intended purpose and shall strive to supervise employees to ensure that they comply with the internal rules.

Provision of Personal Data

We shall not provide personal data to third parties except in the following cases.

  • When we have the customer’s consent
  • When required by respective laws
  • When outsourcing services to subcontractors*

*In conducting our business operations, we outsource some of our business to external companies to provide better services to our customers.
In such cases, we may entrust personal data to a subcontractor. When this occurs, we carefully select subcontractors on the condition that they have established and implemented a management system capable of appropriately protecting personal data and then implement appropriate management by stipulating in agreements the matters required to prevent leakage of customers’ personal data through appropriate management of personal data, maintenance of confidentiality, etc.

Prohibition of Re-identification of Anonymized Processed Data

We not only do not re-identify anonymized personal data but also prohibit re-identification and take security measures to anonymize the data so that it cannot be re-identified.

Disclosure, Correction, and Deletion of Personal Data

When a customer requests disclosure, correction, or deletion of personal data entrusted to us, we shall disclose, correct, or delete the personal data to a reasonable extent after confirming the customer’s identity.

Shared Use of Personal Data

We share membership data registered for our various services.
Shared use of personal data related to our Group’s various services and campaign announcements

(1) Personal data items to be shared
E-mail address
(2) Extent of shared use of personal data
Our Group
(3) Purpose of shared use of personal data
IBJ, Inc.
Personal Data Protection Manager: Personal Data Protection Management Administrator, Financial Management Department
(4) The person responsible for the management of the above data
We shall comply with laws and regulations, other guidelines and policies, JIS Q 15001, and other rules pertaining to protecting personal data.
(5) Acquisition method
Personal data to be shared is data obtained from our members in writing or through our website.

For Complaints and Inquiries Concerning Personal Data

When we receive a request from a customer or their representative for disclosure, correction, deletion, or suspension of use of personal data provided by the customer, we shall respond appropriately after confirming the identity of the individual requesting under our “Rules for Complaints, Advice, Disclosure, etc.”
The same contact office is also available for complaints and advice.

【Contact for complaints and inquiries concerning personal data】

(Online)
mail:policy@ibjapan.jp

(By post)
Personal Data Protection Manager: Personal Data Protection Management Administrator, Financial Management Department

*Please visit the relevant website of each Group at your convenience when contacting our Group.

Data Security (Security Enhancement)

Basic Policy

As a company providing a wide range of services via the internet, stable operation of the systems and internet connection environment that support our services is a prerequisite for our business operations.
As such, we have established the Rules of Information Systems Network Management to prevent system failure in natural disasters or emergencies and loss or leakage of data through unauthorized access that may hinder our business and are working to maintain and enhance our security level under the supervision of the Personal Data Protection Manager and Information Systems Administrator.

IBJ’s Security Measures

System Quality Control
The services we offer are developed in-house, as a rule, and we meticulously conduct quality checks, including pre-release security reviews and vulnerability (system flaws) tests, and provide developers with thorough security training.
Once the system is released, we strive to prevent accidents, monitor unauthorized access in daily service operations, and investigate and address vulnerabilities.

System Failure Measures

We have backup servers to ensure our servers’ system failure does not disrupt our services and perform a daily backup of data and decentralized storage of backup data.